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When it comes to providing excellent customer service, customer engagement and employee engagement go hand-in-hand.

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Contact Center Solutions

Drive Smarter Customer and Employee Engagement

Calls. Emails. Web forms. Surveys. Mobile apps. Today’s contact center is going far beyond its call center foundation to become the hub of an enterprise omnichannel customer engagement strategy.

As customer self-service increases, contact center employees find themselves fielding the more complex issues. That raises average handle time and it increases their need for contextual information, knowledge articles, and real-time guidance to handle inquiries accurately and efficiently.

Verint offers software and services to help you engage customers—and employees—more effectively. Armed with this insight, you can deliver more personalized, efficient, consistent, and secure service—across all the channels in your enterprise. 

With Verint contact center solutions, your organization can go beyond capturing the "voice of the customer" across channels—you can use it to drive change across the areas of your organization that impact the customer experience and drive smarter engagement.

Verint contact center solutions include:

  • Voice of the Customer solutions for capturing and consolidating customer feedback and journeys across different channels of interaction.
  • Employee Engagement and Engagement Channels solutions for combining disparate systems and applications for knowledge, process, data, and channels into a unified application with a single interface.
  • Workforce Optimization solutions for gaining visibility into people, processes, and work across multiple functional areas of the enterprise.

Individually, each suite of solutions features best-of-breed products for specific needs. Together, they provide a customer engagement platform that can deliver added value for your customers and your workforce.

An explosion of communication channels and rising consumer expectations have changed the game for Contact Centers.

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